Tay Aror

Delivery Policy

Last Updated: 30th April, 2026

PROCESSING TIME

Standard Orders:
 Please allow 2-3 business days for your order to be processed before shipping. Processing time is separate from delivery time.

During Sales & Peak Periods:
 Processing time extends to 4-5 business days during:

  • Black Friday/Cyber Monday
  • End of Season sales
  • Festive periods (Christmas, New Year, Easter)
  • Valentine’s Day promotions

Pre-Order Items:
 Items marked as “PRE-ORDER” begin processing on the date specified in the product description. Processing times vary by item.

ESTIMATED DELIVERY TIMES

Delivery time begins after your order has been processed and dispatched.

🇳🇬 Nigeria – Domestic Shipping

Delivery Location Estimated Delivery Time
Port Harcourt (Local) 1-2 business days
Rivers State 2-3 business days
Lagos, Abuja, major cities 3-5 business days
Other states 4-7 business days
Remote/hard-to-reach areas 7-10 business days

Note: Delivery times may be affected by:

  • Rainy season and weather conditions
  • Festive period volume
  • Fuel availability
  • Road conditions and security checkpoints
  • Location accessibility

International Shipping

Destination Estimated Delivery Time
Ghana 5-7 business days
United Kingdom 7-10 business days
United States 7-12 business days

International delivery times are estimates and may vary due to customs clearance, local postal services, and international courier schedules.

SHIPPING RATES

Shipping costs are calculated at checkout based on:

  • Your delivery location
  • Order weight and size
  • Shipping method selected

Free Shipping:
 We offer free standard shipping on orders over ₦[Amount] within Nigeria (excludes remote areas).

PRE-ORDER ITEMS – IMPORTANT

How Pre-Orders Work:

If your order contains both in-stock items and pre-order items:

  1. Option 1: All items will ship together once pre-order items are available (you’ll wait longer but pay shipping once)
  2. Option 2: Items will be sent in separate shipments:
    • In-stock items ship immediately
    • Pre-order items ship on their specified date
    • Additional shipping fees may apply for second shipment

We recommend: Place two separate orders if you want in-stock items immediately – one for ready-to-ship items and one for pre-orders.Pre-order dates are listed in the product description. Processing begins on that date (not shipment date).

STORE PICKUP (PORT HARCOURT)

Save on shipping! Pick up your online order at our Port Harcourt store.

Pickup Location:
Tay Aror Store
 [Your Full Address]
Port Harcourt, Rivers State
Nigeria

Store Hours:
 Monday – Friday: [Opening Time] – [Closing Time]
Saturday: [Opening Time] – [Closing Time]
Sunday: Closed

How Pickup Works:

  1. Select “Store Pickup” at checkout (no shipping fee)
  2. You’ll receive an email when your order is ready (usually 2-3 business days)
  3. Bring your order confirmation email and valid ID
  4. Collect your order during store hours

Important:

  • Orders not collected within 7 days of ready notification will be returned to stock
  • Someone else can collect on your behalf with your ID copy and order confirmation
  • Pickup orders still require 2-3 business days processing

DISPATCH NOTIFICATION

You’ll receive an email and/or SMS when your order is dispatched, including:

  • Tracking information (when available)
  • Estimated delivery date
  • Courier contact details

If you haven’t received dispatch notification:

  • Within 4 business days for standard orders
  • Within 6 business days during sales periods
  • By the specified date for pre-orders

Contact us immediately:
Email: sales@tayaror.comPlease include your order number in all communications.

TRACKING YOUR ORDER

Domestic Nigeria Orders:
 Most orders include tracking. You can:

  • Check tracking link in your dispatch email
  • Contact our courier partner directly (details in dispatch email)
  • WhatsApp us for status updates

International Orders:
 All international shipments include tracking numbers. Updates may be delayed during customs clearance.

DELIVERY ISSUES

Order Not Delivered?

Before contacting us, please:

  1. Check with neighbors, security, or household members
  2. Verify the delivery address you provided
  3. Allow 2-3 extra business days beyond estimated delivery (couriers may experience delays)

For Nigeria orders: Allow up to 5 extra days during:

  • Rainy season
  • Festive periods
  • Fuel scarcity
  • Public holidays

For international orders: Allow up to 7 extra days for customs clearance delays

If still not received after grace period:
 Contact us at sales@tayaror.com with:

  • Order number
  • Shipping address
  • Any tracking updates you’ve received

Lost or Missing Packages

Once dispatched, delivery is the courier’s responsibility.

What we’ll do:

  1. Trace your package with our courier partner
  2. Investigate with tracking information
  3. If package cannot be traced or is confirmed lost: We will resend your items at no extra cost

What we need from you:

  • Report non-delivery within 14 days of estimated delivery date
  • Confirm your shipping address was correct
  • Cooperate with courier investigation if needed

Important: We cannot issue refunds for lost packages, but we will replace the items.

Failed Delivery Attempts

If courier cannot deliver because:

  • You weren’t available
  • Phone number incorrect/unreachable
  • Address incomplete or incorrect
  • Security/access restrictions

What happens:

  • Courier will attempt re-delivery (usually once)
  • You may be contacted to arrange pickup at courier depot
  • If uncollected after 7 days, package returns to us
  • Reshipping fees will apply for re-delivery

To avoid failed deliveries:

  • Provide accurate phone number and address
  • Include landmarks and clear directions
  • Specify if you’re in a gated estate, barracks, or restricted area
  • Arrange for someone to receive if you won’t be available

Damaged Packages

If your package arrives damaged:

DO NOT ACCEPT DELIVERY if outer packaging is severely damaged or opened.

If you already accepted delivery:

  1. Take photos immediately (packaging and damaged items)
  2. Do not use or remove tags from items
  3. Contact us within 24 hours at delivery@tayaror.com

Include:

  • Order number
  • Photos of damage
  • Description of issue

We’ll arrange collection and replacement or refund.

INCORRECT OR INCOMPLETE ADDRESS

We are not responsible for delivery delays or failed deliveries due to:

  • Incorrect address provided by customer
  • Incomplete address (missing street number, landmark, etc.)
  • Wrong phone number
  • Undeliverable locations

Address correction after dispatch:

  • May not be possible once courier has package
  • May incur additional fees
  • Contact us immediately if you notice an error

Please double-check your address before completing checkout.

CUSTOMS, DUTIES & TAXES (International Orders)

For Ghana, UK, and US deliveries:

Important: Tay Aror ships DDU (Delivery Duty Unpaid) to all international destinations.

What this means:

  • You (the customer) are responsible for all customs duties, taxes, and import fees charged by your country
  • These fees are NOT included in your order total or shipping cost
  • Fees vary by country and are set by your government, not Tay Aror
  • You must pay these fees to receive your package

Customs fees are non-refundable:

  • If you refuse delivery due to customs fees, you will not receive a shipping refund
  • We recommend checking your country’s import duty rates before ordering

Customs clearance can delay delivery by 3-7 days.

DELIVERY COVERAGE & RESTRICTIONS

We deliver to:

  • All Nigerian states (delivery times vary)
  • Residential and commercial addresses
  • Ghana, United Kingdom, United States

We may not deliver to:

  • PO Boxes (some couriers only)
  • Extremely remote or inaccessible areas
  • Areas with ongoing security concerns

Special delivery locations:

  • Military barracks: May require additional clearance/ID
  • Gated estates: Provide estate name and gate access instructions
  • Islands/riverine areas: May incur additional courier fees
  • University campuses: Provide specific hostel/department details

If you’re unsure about delivery to your location, contact us before ordering.

CONTACT DELIVERY SUPPORT

Questions about your delivery?

Email: sales@tayaror.com

Response Times:

  • Monday-Friday: Within 24 hours
  • Saturday: Within 24-48 hours
  • Sunday/Public Holidays: Next business day

For urgent delivery issues:
 Call or WhatsApp during business hours: Monday-Saturday, 9am-6pm WAT

Always include:

  • Your order number
  • Brief description of the issue
  • Contact phone number

IMPORTANT REMINDERS

Processing time (2-3 days) is separate from delivery time
Check your email/SMS for dispatch notifications
Provide accurate address and phone number
Allow extra time during peak periods and rainy
Report non-delivery within 14 days
International customers are responsible for customs duties
Store pickup available in Port Harcourt – no shipping fee

Need to make changes to your order? Contact us immediately at delivery@tayaror.com. Changes can only be made before dispatch.