Last Updated: 30th April, 2026
OUR COMMITMENT TO YOUR PRIVACY
At Tay Aror, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or make a purchase from us.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
INFORMATION WE COLLECT
Personal Information You Provide
When you make a purchase, create an account, or contact us, we may collect:
- Contact Details: Name, email address, phone number, delivery address
- Payment Information: Credit/debit card details, bank account information, mobile wallet details (processed securely through our payment partners)
- Order Information: Purchase history, product preferences, order details
- Account Information: Username, password, communication preferences
- Communication Records: Emails, messages, WhatsApp conversations, customer service inquiries
Information We Collect Automatically
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent on site, products viewed, cart activity
- Location Information: General location based on IP address (city/region level)
Cookies & Tracking: See our Cookie Policy section below
HOW WE USE YOUR INFORMATION
We use your personal information to:
1. Process Your Orders
- Fulfill and deliver your purchases
- Process payments and prevent fraud
- Send order confirmations, shipping updates, and delivery notifications
- Handle returns, exchanges, and refunds
2. Communicate With You
- Respond to your inquiries and customer service requests
- Send important account updates and policy changes
- Provide customer support via email, phone, or WhatsApp
3. Marketing (With Your Consent)
If you opt-in to receive marketing communications, we may:
- Send you emails about new products, collections, and exclusive offers
- Notify you of sales, promotions, and special events
- Send SMS updates about your orders or promotions (if you subscribe)
- Share personalized product recommendations based on your purchase history
You can opt-out at any time by:
- Clicking “Unsubscribe” in any marketing email
- Replying “STOP” to SMS messages
- Contacting us at privacy@tayaror.com
- Updating your preferences in your account settings
4. Improve Our Services
- Analyze website traffic and customer behavior
- Understand product preferences and shopping trends
- Improve website functionality and user experience
- Develop new products and services
5. Security & Fraud Prevention
- Verify your identity during checkout
- Conduct anti-fraud checks with payment processors
- Protect against unauthorized access and security threats
- Comply with legal and regulatory requirements
HOW WE SHARE YOUR INFORMATION
We respect your privacy and will NEVER sell your personal information to third parties.
We may share your information only in these limited circumstances:
Service Providers (Third Parties We Work With)
We share information with trusted partners who help us operate our business:
- Payment Processors: To securely process your credit card, bank transfer, or mobile wallet payments (e.g., Paystack, Flutterwave, Interswitch)
- Courier & Delivery Partners: To ship and deliver your orders (name, phone number, delivery address only)
- Email & SMS Providers: To send order confirmations, shipping updates, and marketing emails (if you opted in)
- Customer Service Tools: To manage support inquiries via email, WhatsApp, or phone
- Website Hosting & Analytics: To host our website and understand visitor behavior (e.g., Google Analytics)
These partners are contractually required to:
- Use your information only for the specified service
- Protect your data with appropriate security measures
- Not share your information with others without authorization
Legal Requirements
We may disclose your information if required by law:
- To comply with Nigerian laws and regulations
- In response to valid legal requests from government authorities
- To protect our rights, property, or safety
- To prevent fraud or illegal activities
Business Transfers
If Tay Aror is sold, merged, or acquired, your information may be transferred to the new owner as part of the business assets. You will be notified of any such change.
USER-GENERATED CONTENT POLICY
Tagging Tay Aror on Social Media
When you tag @TayAror (or use our branded hashtags) on social media platforms such as:
- TikTok
- X (formerly Twitter)
- Any other public platform
You grant Tay Aror permission to:
- Use your tagged content (photos, videos, captions, username) for organic marketing purposes
- Share your content on our owned channels including:
- Our official social media accounts
- Our website and online galleries
- Email newsletters
- SMS campaigns
- In-store displays (physical or digital)
This permission is:
- Royalty-free (we do not pay for organic use)
- Worldwide (can be used in any country)
- Perpetual (permission does not expire)
- For non-commercial organic use only
What We Will NOT Do Without Your Permission
Your tagged content will NOT be used in:
- Paid advertising (digital ads, billboards, TV commercials)
- Print media campaigns
- Paid influencer partnerships
- Commercial licensing to third parties
Paid use requires a separate agreement and compensation.
Revoking Permission
If you change your mind and want us to stop using your content:
- Email us at contentremoval@tayaror.com with:
- Link to the original post you tagged us in
- Where you’ve seen us use it (our Instagram, website, etc.)
- Your request to remove it
- We will promptly remove your content within 5-7 business days
Note: Content that has already been shared organically (e.g., reposted by followers) may remain visible outside our control.
DATA SECURITY
We take the security of your personal information seriously and implement appropriate measures:
How We Protect Your Data
- Secure Payment Processing: All payment transactions are encrypted using SSL/TLS technology
- Encrypted Data Storage: Sensitive information is stored with encryption
- Access Controls: Only authorized personnel have access to customer data
- Regular Security Audits: We review and update our security practices
- Secure Website (HTTPS): Our website uses secure connections
Your Responsibility
- Keep your account password confidential
- Do not share your login details with others
- Log out of your account on shared devices
- Use strong, unique passwords
- Notify us immediately if you suspect unauthorized account access
Important: While we implement strong security measures, no online system is 100% secure. We cannot guarantee absolute security of information transmitted over the internet.
YOUR RIGHTS & CHOICES
Under Nigerian law and our commitment to privacy, you have the right to:
1. Access Your Information
Request a copy of the personal data we hold about you
2. Correct Your Information
Update or correct inaccurate information in your account
3. Delete Your Information
Request deletion of your personal data (subject to legal retention requirements)
4. Object to Processing
Object to certain uses of your information (e.g., marketing)
5. Withdraw Consent
Opt-out of marketing communications at any time
6. Data Portability
Request your data in a portable format to transfer elsewhere
To exercise these rights, contact us at:
š§ Email: privacy@tayaror.com
š± WhatsApp: [Your Number]
š Phone: [Your Number]We will respond to your request within 14 business days.
COOKIES & TRACKING TECHNOLOGIES
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us:
- Remember your shopping cart items
- Keep you logged into your account
- Understand how you use our website
- Show you relevant products and offers
Types of Cookies We Use
Essential Cookies (Required):
- Enable core website functionality (shopping cart, checkout, login)
- Cannot be disabled without affecting website performance
Analytics Cookies (Optional):
- Track website traffic and user behavior (e.g., Google Analytics)
- Help us understand which pages are most popular
- Show us how customers navigate our site
Marketing Cookies (Optional):
- Remember products you viewed
- Show you relevant ads on other websites (retargeting)
- Measure effectiveness of our marketing campaigns
Managing Cookies
You can control cookies through:
- Browser Settings: Most browsers let you block or delete cookies
- Our Cookie Banner: Adjust preferences when you first visit our site
- Opt-Out Tools: Use browser extensions or privacy tools
Note: Disabling essential cookies may prevent you from using certain website features (e.g., adding items to cart, checking out).
THIRD-PARTY WEBSITES & LINKS
Our website may contain links to external websites, including:
- Social media platforms (Instagram, Facebook, TikTok)
- Payment processors
- Partner brands or retailers
- Courier tracking sites
Important: We are not responsible for the privacy practices of third-party websites. When you click on external links, you leave our site and are subject to their privacy policies.
We recommend reviewing the privacy policies of any website you visit.
CHILDREN’S PRIVACY
Tay Aror does not knowingly collect personal information from children under 18 years of age.
If you are under 18:
- You must have parental/guardian consent to make a purchase
- We recommend your parent/guardian create the account and place orders on your behalf
If we discover we have collected information from a child under 18 without parental consent, we will delete it immediately.Parents/Guardians: If you believe your child has provided us with personal information, contact us at privacy@tayaror.com to request deletion.
DATA RETENTION
We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
Retention Periods:
- Order & Transaction Data: 7 years (for tax and accounting purposes)
- Marketing Communications: Until you opt-out or request deletion
- Account Information: Until you close your account or request deletion
- Customer Service Records: 3 years after last interaction
After these periods, we securely delete or anonymize your information.
INTERNATIONAL DATA TRANSFERS
Tay Aror is based in Nigeria. Your information is primarily stored and processed in Nigeria.
However, some of our service providers (e.g., email platforms, payment processors, analytics tools) may be located outside Nigeria, including:
- United States
- United Kingdom
- European Union
When we transfer data internationally:
- We ensure appropriate safeguards are in place
- We use providers with strong data protection standards
- We comply with applicable Nigerian data protection laws
By using our services, you consent to such transfers.
WEBSITE ANALYTICS & STATISTICS
We collect anonymized statistics about website usage, including:
- Number of visitors and page views
- Popular products and categories
- Traffic sources (Google, social media, direct visits)
- Device types and browsers used
- Time spent on site
This data helps us:
- Improve website performance and design
- Understand customer preferences
- Develop better products and services
- Optimize marketing strategies
Analytics data is aggregated and anonymized – we cannot identify individual users from this information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices
- New legal requirements
- Improvements to our services
- Customer feedback
When we make changes:
- We will update the “Last Updated” date at the top
- Significant changes will be communicated via email (if you’re opted in)
- Or displayed prominently on our website
Your continued use of our website after changes constitutes acceptance of the updated policy.
CONTACT US
Questions about privacy or your personal information?
General Support: support@tayaror.com
Business Hours: Monday-Saturday, 9am-6pm WATWe will respond to privacy-related inquiries within 14 business days.
COMPLIANCE
Tay Aror complies with:
- Nigerian Data Protection Regulation (NDPR)
- Nigerian Consumer Protection Council (CPC) guidelines
- International best practices for data privacy and security
For data protection concerns or complaints:
- Contact our Privacy Officer at info@tayaror.com
By using Tay Aror’s website or services, you acknowledge that you have read, understood, and agree to this Privacy & Content Use Policy.
